Provided first and second-line support for desktops, laptops and
network systems.
• Installed, configured, and maintained Windows OS and software
applications.
• Troubleshot hardware/software issues and resolved connectivity
problems.
• Designed and maintained LAN infrastructure; supported IP
addressing and router/switch configuration.
• Assisted in documenting IT procedures and client support policies.
• Supported remote desktop environments and liaised with vendors
for escalated issues.
Responsible for identification and repairs of computer hardware
malfunctions.
• Troubleshooting and solving hardware and software problems
(Windows Server OS).
• Carried out software installations, upgrades and maintenance.
• Assisted Head Technician in designing,