Resort Manager

Oversee the daily operations and overall management of Abraka Turf. Supervise and coordinate all departments, including front desk, housekeeping, maintenance, security and recreational facilities. Ensure excellent customer service and deliver a memorable guest experience. Manage guest reservations, check-ins, check-outs, enquiries and complaints. Supervise, train and evaluate staff to maintain high standards of service delivery. Monitor the resort’s financial performance, budgets, revenue and operational expenses. Develop strategies to increase bookings, occupancy rates and overall revenue. Ensure all rooms, facilities, equipment and recreational areas are properly maintained. Monitor inventory, supplies and procurement to ensure efficient cost management. Ensure compliance with health, safety, hygiene and hospitality regulations. Prepare regular operational and financial reports for management. Identify opportunities to improve service quality and operational efficiency.

* Proven experience in resort, hotel or hospitality management. * Strong leadership, organisational and team management skills. * Excellent customer service and guest relationship management abilities. * Good knowledge of hotel and resort operations. * Strong financial management, budgeting and cost-control skills. * Excellent communication, interpersonal and problem-solving abilities. * Ability to supervise multiple departments and manage daily operations effectively. * Strong administrative and decision-making skills. * Knowledge of hospitality management software, booking platforms and Microsoft Office. * Ability to work flexible hours, including weekends and public holidays. * Strong business development and revenue management skills. * Ability to work under pressure and handle operational challenges professionally.