- Respond to customer inquiries via WhatsApp, calls, email, and social media in a timely and professional manner
- Promote company products/services to potential customers and drive online sales
- Provide product information, guide customers through the buying process, and close sales
- Handle customer complaints, feedback, and ensure high customer satisfaction
- Maintain accurate records of customer interactions, orders, and follow-ups
- Meet daily/weekly/monthly sales targets and KPIs
- Collaborate with the sales and marketing team to achieve company goals