Hotel supervisors lead hotel staff by example, using excellent customer service to keep guests happy and efficiently managing all hotel operations.
Sales skills – good sales skills are essential for hotel supervisors, who often sell extra hotel services and amenities to guests to increase hotel profits
Customer service – hotel supervisors address customer problems, so customer service skills are highly desired by employers
Personnel management – hotel supervisors manage all hotel staff members, which requires strong leadership skills and management experience
Communication skills – hotel supervisors use excellent verbal communication skills to respond to directions from the hotel manager, relay instructions to staff, and interact with hotel guests
Time management – because hotels work on a shift-based schedule with strict check-in and check-out times, hotel supervisors need great time management skills
Organization skills – hotel supervisors keep each hotel departments running smoothly and coordinate staff all over the property, so employers look for highly organized professionals
Attention to detail – hotel supervisors inspect all areas of the hotel and manage all daily operations, which requires good attention to detail
Computer skills – because many hotel systems use software to manage everything from guest registration to employee payroll, strong computer skills are a must-have for hotel supervisors