Customer Service Representative Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Acknowledgeband resolve customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
