Customer Service Executive

1: Great phone etiquette. 2: Exception attention to details and ability to meet tight deadlines. 3: Capable of managing multitask with emphasis on retaining quality standard. 4: Ability to remain calm and empathic while dealing with difficult customers. 5: Proficient in CRM/ good knowledge of ms office. 6: Excellent verbal and written communication skills. 7: Comprehensive knowledge of warehouse operations, including inventory management, order fulfillment, shipping and receiving processes. 8: Comprehensive knowledge of ship tracking, parking list, commercial invoice, certificate of origin, certificate of analysis, ccvo.. etc. 9: Problem solving. 10: Critical thinker.