Lagos, Oshodi, 26/09
37 adadin kallo
Customer Service CV
Kwarewar Aiki
Shekaru biyar
Nau'in Aiki
Cikakken lokaci
Ana aiki ko ba ayi
Mai zaman kan shi
Jinsi
Mata
Akwai aure ko babu
Mara aure
Shekara
34
Ilmi
ND, BSC
Ana makaranta har yanzu
Eh
Aikin Hannu
Contact Centre Operations (Inbound & Outbound, Webchat, Email, Socials)
Complaint Resolution & Escalation Management
Team Leadership, Coaching & Performance Management
CRM Systems & Call Centre Applications
Quality Assurance & Regulatory Compliance
SOP Development & Process Improvement
Reporting & Data Analysis (Daily/Weekly/Monthly KPIs)
Harsuna
English and Igbo
Takardun Shaida
BSC
Mafi girman takardar karatu
Digiri
Manazarta
Available in request
I am a customer service and operations professional with 7+ years’ experience across banking, fintech, logistics, and retail. I specialize in complaint resolution, customer support, service recovery, and process improvement, with a strong track record of improving customer satisfaction, reducing recurring issues, and strengthening internal workflows.
My experience spans end-to-end complaint handling, SLA management, CX optimization, regulatory compliance, and cross-functional collaboration. I am skilled at analyzing customer issues, identifying root causes, and partnering with operations, product, and compliance teams to resolve systemic challenges and enhance the overall customer journey.
₦300,000 - 500,000
Sirrin bada kariya
- Ka da a fallasa bayanan sirri
- Ayi bincike kafin a gayyaci mutum wajen jarrabawar daukar aiki
- Ka da a bude shafukan da ba su cikin takardar neman aikin mutum
- A shirya tambayoyin daukar aiki amintaccen wurin aiki
