House Manager

Key Responsibilities Property Readiness & Presentation: Inspect properties daily or between guest check-ins to ensure premium standards of cleanliness, staging, and functional order (ensuring units look exactly like their listing photos). On-the-Ground Tenant Relations: Act as the primary, immediate point of contact for tenants during their stay; handle physical check-ins/check-outs, resolve immediate complaints, and manage key distribution. Utility & Inventory Tracking: Monitor and manage property utilities on a unit-by-unit basis (ensuring prepaid electricity tokens are loaded, water supply is functional, and internet/DSTV services are active and uninterrupted). Immediate Maintenance Coordination: Identify structural or appliance faults early and immediately coordinate with local artisans (plumbers, electricians, cleaners) authorized by the operations department to execute quick fixes. Restocking & Supply Management: Track and replenish household essentials (toiletries, cleaning

Multitasking & Prioritization: Ability to handle multiple guest requests, property check-ins, and emergency repairs simultaneously under tight turnaround windows. Instruction-Following & Attention to Detail: High precision in following operational checklists, staging guidelines, and reporting protocols to keep units in listing-photo condition. On-the-Ground Problem Solving: Proactive identification of physical wear-and-tear and immediate troubleshooting of utility outages or minor appliances. Tenant & Guest Relations: Clear, direct verbal and written communication skills for professional, polite interaction with high-end guests and tenants. Inventory Control & Basic Record Keeping: Discipline to log utility usage, track guest amenity replenishment, and submit clear incident reports to management.

1–3 years of experience in hospitality, short-let property management, front desk operations, or facility supervision. Hands-on experience coordinating local vendors and artisans (e.g., plumbers, electricians, cleaners) to resolve facility issues quickly. Experience managing unit utilities (electricity tokens, DSTV/cable, internet/Wi-Fi troubleshooting) and inventory stock management. Familiarity with the Lekki, Lagos axis (geography, access routes, and local supplier networks).