Female Customer Service Rep

• Respond to customer inquiries via phone, email, chat, and social media • Resolve customer complaints and issues promptly and professionally • Provide accurate information about products, services, and policies • Process orders, returns, refunds, and exchanges • Document customer interactions and maintain CRM records • Escalate complex issues to relevant departments • Follow up with customers to ensure satisfaction and resolution • Handle difficult or irate customers with patience and empathy • Meet customer service KPls (response time, resolution rate, satisfaction score) • Collaborate with sales, technical, and logistics teams • Gather customer feedback and report recurring issues to management • Stay updated on product knowledge and company procedures.

OND, HND, BSC * Minimum of 1 year experience in customer service. Work mode: 8am-9pm for 3days and 10am-9pm. Interview type: virtual and physical interview.

OND, HND, BSC * Minimum of 1 year experience in customer service