Facility Manager

Job Summary – Property Operations & Guest Experience Officer The Property Operations & Guest Experience Officer will be responsible for the daily management, supervision, and overall upkeep of the five-bedroom duplex. The role involves managing guest check-ins and check-outs, ensuring the property is clean, properly maintained, and ready for every reservation. The officer will serve as the first point of contact for guests on-site, attending to inquiries, requests, and complaints while ensuring a professional and pleasant guest experience. Responsibilities also include conducting routine property inspections, supervising housekeeping, monitoring utilities, managing inventory, identifying maintenance issues, and coordinating repairs when necessary. The officer is expected to protect the property’s assets, enforce house rules, monitor guest compliance, and promptly report damages, incidents, or operational concerns to management.

Required Skills * Excellent communication and interpersonal skills. * Strong customer service and guest relations skills. * Problem-solving and conflict resolution. * Property inspection and maintenance coordination. * Attention to detail and organizational skills. * Time management and multitasking. * Ability to supervise cleaners and service personnel. * Basic knowledge of household appliances and facilities. * Computer literacy and report writing. * Honesty, accountability, and professionalism. * Ability to work independently and under pressure. * Previous hospitality, hotel, or short-let experience is an added advantage.