Operations Lead

Order Management – Track every order from payment through production to delivery, ensuring nothing falls through the cracks. Supplier & Production Coordination – Liaise with furniture makers and product suppliers, confirm specifications, prices and timelines, and chase delays. Delivery & Logistics – Coordinate deliveries with suppliers, drivers and customers and resolve delivery problems. Quality Control – Ensure furniture/products meet agreed quality and specifications before reaching the customer. Customer Support – Handle operational customer issues, complaints, returns, repairs and warranty matters. Record Keeping & Reporting – Maintain accurate order, supplier and delivery records and provide regular updates on sales/operations.

We are looking for someone who is: Organised — You can keep track of many moving parts without things falling through the cracks. Proactive — You don't wait for a customer to complain before discovering that an order is delayed. Commercial — You understand that the goal isn't simply to complete orders; it is to complete them efficiently and profitably. Resourceful — When something goes wrong, you find a solution. Detail-oriented — Furniture orders involve dimensions, fabrics, colours, specifications, addresses and deadlines. Small mistakes can be expensive. A strong communicator — You can communicate effectively with customers, suppliers, production teams, drivers and management.

OND or equivalent. 3+ years of experience in operations, supply chain, e-commerce, retail, logistics or a related field. Strong organisational and coordination skills. Experience managing multiple suppliers or external partners. Strong problem-solving ability. Excellent communication skills. Ability to manage multiple orders and priorities simultaneously. Strong attention to detail. Comfortable using spreadsheets and digital business tools. Ability to work independently and take ownership. Commercial awareness and an understanding of how operational decisions affect profitability.