Computer Domain Graduate

Provided first and second-line support for desktops, laptops and network systems. • Installed, configured, and maintained Windows OS and software applications. • Troubleshot hardware/software issues and resolved connectivity problems. • Designed and maintained LAN infrastructure; supported IP addressing and router/switch configuration. • Assisted in documenting IT procedures and client support policies. • Supported remote desktop environments and liaised with vendors for escalated issues. Responsible for identification and repairs of computer hardware malfunctions. • Troubleshooting and solving hardware and software problems (Windows Server OS). • Carried out software installations, upgrades and maintenance. • Assisted Head Technician in designing,