Customer Service CV

Excellent Communication skills with emphasis on verbal and written communication, Active listening and Ability to explain complex information simply Staying calm under pressure and Understanding and relating to customer feelings Problem-solving skills emohazising; Identifying issues quickly, Finding creative solutions and Making decisions confidently. Time management: Handling multiple tasks efficiently and Resolving issues in a timely manner Conflict resolution: De-escalating tense situations Finding win-win solutions Technical skills Basic computer and typing skills Attention to detail: Accurately recording customer information Following up on customer issues Positive attitude: Maintaining professionalism and courtesy Representing the company well