Customer Support Specialist (Remote | Virtual)

Customer support (march 2025) alison bachelor of science: geography and regional planning (2017), delta state university

Technical Skills 1. Customer Relationship Management (CRM) software 2. Microsoft Office Suite 3. Google Workspace 4. Data analysis and reporting 5. Social media management Soft Skills 1. Excellent verbal and written communication skills 2. Empathetic and customer-centric approach 3. Strong problem-solving and conflict resolution skills 4. Ability to work under pressure and meet deadlines 5. Team player with excellent collaboration and interpersonal skills 6. Active listening skills 7. Conflict resolution and negotiation skills 8. Customer needs assessment and resolution skills 9. Time management and organization skills