Customer Service Representative

• Attend to customers professionally and promptly. • Respond to customer enquiries via phone, WhatsApp, and other communication channels. • Provide accurate information about products and services. • Prepare and follow up on quotations and customer orders. • Maintain good relationships with existing and prospective customers. • Handle customer complaints and resolve issues effectively. • Follow up with customers to ensure satisfaction and encourage repeat business. • Maintain accurate records of customer interactions and orders. • Work closely with the operations teams to ensure smooth service delivery.

• Minimum of OND/HND/Bachelor’s degree in any relevant field. • Previous customer service, sales, or administrative experience is an advantage. • Excellent verbal and written communication skills. • Good knowledge of WhatsApp, social media, and Microsoft Office Excel. • Strong interpersonal and organizational skills. • Ability to work independently and as part of a team. • Must be courteous, confident, proactive, and customer-focused.