1.Respond to Customer Enquiries: Answer customers' questions through phone calls, WhatsApp, email, social media, and other communication channels.
2. Provide Information: Explain the company's products, services, prices, payment procedures, and policies to prospective and existing customers.
3. Handle Complaints: Listen to customers' concerns, provide appropriate solutions, and escalate unresolved issues to management.
4. Follow Up with Customers: Contact prospective customers to follow up on enquiries, inspections, payments, bookings, and other pending transactions.
5. Maintain Customer Records: Keep accurate records of customer enquiries, complaints, payments, transactions, and feedback.
6. Promote Company Services: Introduce customers to available products and services and direct interested prospects to the sales team.
7. Build Customer Relationships: Maintain professional communication with customers and establish positive, long-term relationships.