Monitoring and maintaining computer systems and networks.
Interfaced with customers professionally by phone, email or in-person to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customer’s requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Ensured smooth running of computer systems