1. virtual pbx hosting:
it's interactive voice response, called ivr, by using this service, you will instantly upgrade from an outdated business to a technologically company
2. dedicated call center solution,
this is a solution where you own your server, it could be a cloud hosting server or on-premises hosting.
this will help keep track of every agent productivity.
supervisors will be able to barge into agents calls and listen to their communication with the customer.
using the dedicated call center solution can help group agents according to their language skills. example: yoruba calls can be routed to yoruba speakers etc.
call evaluation and reporting are easily achieved .
voice recording is easily achieved with this.
3, ip pbx intercom
4, provision of sip trunk/sip line is available.