A collections officer is often responsible for reviewing debtor records from the company they work for and determining the fallout for each debt. They can then plan the next contact or action with the clients and prioritize each issue separately. Collections officers first review the organization's records because it allows them to establish and plan their next actions.
Collections officers often communicate with clients. Typically, this involves notifying and discussing outstanding debts with them and offering payment solutions and methods. A collections officer might communicate with clients over the phone, through email or by written letter. The method of contact often depends on the priority and history of the debt.
Negotiating is an important aspect of a collections officer's role.
