* Greeting guests on arrival to the hotel and making them instantly feel welcomed
* Processing check-ins and check-outs and processing payments
* Taking bookings by phone, email or walk ins and recording all details accordingly
* Providing required advice and information to customers including explaining key facilities within the hotel
* Helping guests with special requests, for example wake-up services and taxi bookings
* Taking messages and passing them on to guests promptly
* Dealing with guest complaints or issues in a timely and professional manner
* Liaising with housekeeping staff to ensure rooms are available for check-in
