Plan, implement and manage overall hotel daily operations
Conduct hotel budgeting and financial planning
Plan and organize hotel activities to drive sales
Manage and monitor hotel expenses
Manage and track hotel inventory
Prepare and manage schedules and shifts
Plan and implement marketing campaigns with marketing teams to promote the hotel’s services and amenities.
Build and maintain strong relationships with guests and customers
Resolving issues regarding hotel services, amenities, and policies.
Track KPIs and produce reports
Involved in the process of hiring and onboarding new hotel staff
Evaluate staff performance
Ensure safety and adherence to rules and regulations
Monitor employee performance and conduct regular evaluations to improve customer service.
Monitor payments and ensure proper records of budgets, funding, revenue, and expenses are kept.
Evaluating hotel performance and ensuring compliance with health and safety rules.