>Serves customers by determining requirements,answering inquiries,resolving problems,fulfilling requests,maintaining database.
>Determines requirements by working with customers.
>Answers inquiries by clarifying desired information; researching,locating, and providing information.
>Resolves problems by clarifying issues; researching and exploring answers and alternative solutions,implementing solutions escalating unresolved problems.
>Fulfills requests by clarifying desired information,completing transactions,forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts,explaining new features.
>Maintains call center database by entering information.
>Keeps equipment operational by following established procedures,reporting malfunctions.
>Updates job knowledge by participating in educational opportunities.
>Enhances organization reputation by accepting ownership for accomplishing new and different requests,exploring opportunities to add value to job accomplishments.
SKILLS AND QUALIFICATION:
>Customer Focus,Customer Service,Data Entry Skills,Listening,Phone Skills,Verbal Communication,Building Relationships, People Skills,Interpersonal Savvy,Problem Solving,Multi-tasking
Interested applicants should forward a copy of their CV's to mgt.onnexconsultltd @gmail.com or forward their name,location, qualification and post applying for to the message box or to the number stated on this advert.
NOTE:ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED