Address: #1G fuse close, off Chris Abudei Street, Asaba. Delta State.
My mission is to always provide qualitative service delivery in diverse business to business environments, striving harder in exceeding customer’s (internal and external) satisfaction. Hard working and resourceful, my significant tenures at highly reputable organizations are testament to my dedicated commitment and abilities. I handle multi-tasking assignments competently, with the ability to cope under pressure. Don’t need supervision.
Leadership abilities with excellent communication skills.
Ability to foster good inter-personal relationship.
A team player with good organizational skills.
Work with minimal or no supervision, managing complexities.
Skillful in proffering on the spot resolution to customers, both internal and external (conflict resolutions).
A good time manager, strategic thinker and planner.
Skilled in computer usage, with ability to use system applications seamlessly.
MY CAREER PROFILE:
June 2013 to date Alfanumerik Services, Asaba Delta state.
Saddled with the day to day running of the company and its facilities; viz: Formulates policies on business development, processes and implementation.
Dec.2011 – Oct.2012 Multilinks- Telkom Telecommunications ltd.
Company Rep. /Acting Branch Mgr. (Onitsha CSB):
Client management, facility/administrative manager (as well as store requisitions), marketing, sales and after sales activities, as well as channels and dealership outlets management in terms of rendering qualitative services and promotions. Procurement, negotiations, support; enquiries, troubleshooting, configurations (Internet and systems), interfacing with governments representatives, proven ability in conflict resolutions (Member, Company Joint Task Force eastern region representative on conflict resolutions), building a b2b network and client solutions base.
Feb.2007-Dec.2011 Multilinks-Telkom Telecommunications ltd.
Customer Service (Team Lead):
Company representative. Proffering resolutions to immediate and remote concerns of customers as well as prospective clients. Providing information and enlightenment about products and services, promote sales and very dependable for handling team and complex issues as well as conflict resolutions.
Nov.2006 – Dec. 2006. CITYSCAPE INTL. LTD. Lagos.
Customer Relations Personnel:(Contract).
Functions include but not limited to marketing and activities relating to customer creations and retention services.
Nov .2001 – April 2004 National Electric Power Authority Edo State.
Entertain all customers’ enquiries and complaints, proffering on the spot resolutions. Escalation of unresolved issues to appropriate department/superior officers, when issue is of a more technical dimension.
Processing of payment stubs, which includes; Collation, reconciliation, casting and entry of all fraud check features, ensuring every payment is free of all ambiguities.
Jan. 2001 – Nov. 2001. Ogievic Oil & Gas Limited, Edo State.
Planning, initiating product awareness and market penetration of the company’s product (LPG). Identifying customers’ trend, understanding the specifics in consumption and demands. Formulation of marketing strategy based on reports and analysis on competitive market activities.
Mar. 1999 – Feb. 2000 . N.Y.S.C Assignment. Ondo State. Instructor:
Tutor in Economics, English and Mathematics subjects.
1994–1999 Edo state university, Ekpoma, Edo State.
Second class lower.
Umutu Mixed Secondary Schools, Delta State.
S.S.C.E / G.C.E Certificate
Senior school leaving certificate
1985 – 1990 St. Patrick’s Grammar School, Ibadan.
Junior School Leaving Certificate.
MacTay consulting: Certificate in Exceptional customer service.
MacTay consulting: Certificate in Personal Mastery
Date of Birth: 5th Dec. 1976
State of origin: Edo state.
Speaks: English, Yoruba, Ibo
ACTIVITIES THAT INTERESTS ME:
Game of chess, Football, Swimming, Music, Networking and Traveling.
1) Anthony Mudiaga Udoroh (MEI),
MD/CEO Magic Oil and Gas Ltd.
4B, Alfred Olaiya str. Off salvation road,
2) Hon. Ogieva Okunbor,
MD/CEO Ogievic Interbiz,
Klm. 12 oluku, Benin-Lagos expressway.
Benin, Edo state.