I believe my skills, experience and knowledge will make the best candidate for the position. I currently supervise a team of twenty employees (20) and my duties on a daily basis include making cold calls and selling the company products to customers and upsell services to potential clients. I am an enthusiastic professional who possesses very strong communication and people skills acquired in her roles as Contact Centre Representative/Supervisor for a customer-centric organisation like University of Nicosia, Marymount California University US and University of Southwales in the UK(Lagos Center).
I am proactive and goal-oriented team player who has hands-on experience working with best-in-class Client Management .I am versed in customer support in high call volume environments with superior computer skills and telephone etiquette, a customer service specialist with over 7years retail/sales experience in team-based environment. I am an excellent customer service professional seeking a role skilled in establishing rapport with clients. I provide exceptional customer service through active listening and problem solving dedicated to driving customer satisfaction and product visibility through highly-targeted marketing strategies, tracking and following up on customers, managing accounts and building long-term relationships with customers. Throughout my career I have maintained a high standard with the diverse range of administrative, sales and customer service functions which are clearly illustrated by my past successes as a Marketing Executive and Customer service/sales representative at First Choice Leasing and UNICAF.
I currently work as a supervisor in UNICAF. I streamlined operations in all departments where I implemented promotional strategy which significantly increased the company brand recognition. I duly understand the B2B market strategy with mostly the E-commerce sector mostly combined with my certification in Telemarketing and Customer service.
Further qualifications I offer include the following;
1. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations.
2. Strong background in all aspects of office management, development of marketing campaigns, sales strategy,
3. Management of CRM Database.
4. Successful track record supporting the efforts of executive level staff, including CFO,MD
My experience at UNICAF has helped me improve my skills as outline on my CV and helped me handle technical support for client on a wider range. I was able to resolve issues at 100% rate and memorize the company’s product and services including prices and special discount.
I am looking forward to discussing the position and my qualification with you in details. I feel confident that i can fulfil the requirement for this position.