I am a proficient Customer Service Supervisor with over 10 years of customer service management, Quality assurance, professional learning, and development. Through my management, I have consistently maintained a customer satisfaction score of over 90%. I am experienced in managing Email, phone, and chat support, I have also proven strong skills in creating processes for developing a good rapport with customers increasing customer retention and engagement. Very skilled in Process and Time optimization, customer engagement programs, Customer support and Managing a high volume of customer inquiries.
I have successfully worked with Top telecommunication groups, Leading Financial Institutions, Retail outlets, Fashion brands to mention a few.
I aim to provide exceptional customer experience and I take admiration in the quality of work I offer