Hotel Manager

Posted Sep 1      Lagos State, Nigeria
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Job Type
Employment Status
Marital Status
Higher National Diploma (H.N.D) Graduate
O.N.D Certificate and
H.N.D Certificate
Manage Hotel and keep to Standard.
Good in Controlling,training and managing the staffs.
Ensure a good standard making my Guest to come back again.
Good in the following software, Room Master, Prolific & Easy Book
Presenting monthly profit & lost report
English Hausa & Yoruba
Hotel Work Experience
more than 5 years

Previous work experience

Tae Suites Hotel Park View Estate Ikoyi
General Manager
2014 to 2017
Orchard Hotel
General Manager
2012 to 2014
P- County Hotel
General Manager
2010 to 2012
Avalon Hotel
Front Office Manager
2006 2010
Sommerset Court
1997 to 2000
Excellent Hotel
House keeper
1996 to 1997

Ad details

• Manages front office staff to ensure that proper guest service is provided.
• Represents the hotel and executive management to employees, guests, visitors, and vendors.
• Ensure daily communication to executive level management team of all front office situations that occurred during the shift to include staffing shortages, billing issues and guest
• Ensures the proper training of new front office staff and assist in providing on-going training as necessary.
• Monitors cash flow and credit card operations of the desk while maintaining accuracy in account handling..
• Maintain key control as well as guest security and confidentiality.
• Perform Front Desk Agent/Supervisor duties and responsibilities as per assigned shift.
• Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, and/or maintenance problems. Resolve such problems in a timely basis with Maintenance,
Housekeeping and if necessary Accounting.
• Be knowledgeable regarding front office and hotel emergency procedures and appropriate actions to take for such emergency situations.
• Use a sense of discretion and professionalism when handling guest complaints, make adjustments on accounts when warranted.
• Be the Hotel standard bearer for professionalism, appearance, service, and success to the Hotel staff.
• Conduct all other duties, responsibilities, actions and activities that are inherent in a Front Office Manager position, and required duties as expressed by the Hotel Manager
• Front Office Manager ensures the daily supervision of the front office staff, including guest service delivery and administrative efficiency.
080 xxx

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