Archive: Customer Service Officer at Owens and Xley

Posted Jan 10      Lagos State, Nigeria
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Company Name
Owens and Xley
Job Type
Requirements and Skills
Functions of the Role
Handle product recalls
Attempt to persuade customer to reconsider cancellation of purchase
Inform customer of deals and promotions
Sell products and services
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Utilize computer technology to handle high call volumes
Close out or open call records
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Aplications are open to OND,HND and Interested BSC graduates.
1-2 years experience in a customer service role
Salary is 40k
Applicants must live on the Lekki Axis.

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Archive: Our client, Wardrobe Merchant, a company based in Lekki is looking to hire a Customer Service Officer.

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