Archive: Customer Service Officer at LifeBank

Posted Jan 10      Lagos State, Nigeria
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Company Name
LifeBank
Job Type
Full-time
Requirements and Skills
About the role
The Customer Service Officer will be the first line of contact for LifeBank customers. The role will handle customer enquiries and resolve complaints through the call center.

Key Responsibilities
Answer calls, emails and web chat enquiries from prospective customers
Provide customers with accurate product and service information
Receive orders and schedule dispatch of blood and blood products
Establish priorities and sequences for the ordering, processing and dispatching of customer requests
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to more experienced call center operators for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Perform all other duties as assigned
REQUIREMENTS
Educational Qualification
BSC or HND in

Hausa language skills compulsory
English
Mass Communication
Any related discipline
Experience
1-2+ years in a customer service or similar role
Skills and Abilities
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes/li>
Good stress and time management skills
Personal Attributes
Highly organized and detailed
Passion for people
Very tech savvy and knowledgeable of current trends
Loves to talk and socialize
Has high energy levels
Attention to detail
Technology industry awareness
Work Environment
Work in the office on a shift system
Spend most of the working time at a computer wearing a telephone headset.

Ad details

Archive: LifeBank<br />is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.

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