Customer Service Manager

Posted Dec 28      Lagos State, Nigeria
6 views
Post Ad like this for FREE
Customer Service Work Experience
more than 5 years
Job Type
Full-time
Employment Status
Employed
Gender
Male
Marital Status
Married
Age
36
Education
B.Tech Project Management
Skills
Customer Relationship Management

Ad details

ALIGBE AUGUSTINE ABHULIMEN
Nitel Estate Phase 2,
Block D,Flat 1, Email: aligbeaustyne@yahoo.com
Satellite Town,
LAGOS
BIO-DATA
Date of Birth: 19TH OF AUGUST, 1981
STATE OF ORIGIN: EDO STATE
L.G.A: ESAN CENTRAL
NATIONALITY: NIGERIAN
Sex: MALE
Marital Status: MARRIED
Educational Qualification
2005 B.Tech Project Management (2nd Class Honours,Lower Division)
Federal University Of Technology, Owerri, Imo State
1998 Senior Secondary Certificate Examination (SSCE)
Naze Secondary School, Naze, Imo State.
Career Objective
In Pursuit of a Challenging & Rewarding Environment, to apply my professional skills with the aim of making proficient contribution to the organisational goals.
Training with MTN Nigeria,Lagos
2011 HOW MAY I HELP YOU
2012 EFFECTIVE COMMUNICATION/VALUE BASED CUSTOMER SERVICE
2013 VALUE BASED CUSTOMER SERVICE/RETAINING AND MAINTAINING CUSTOMERS
2014 CUSTOMER SATISFACTION THROUGH SERVICE/CUSTOMER RELATIONSHIP MANAGEMENT
Work Experience
2011- 2017 ONLINE CUSTOMER CARE OFFICER
MTN NIGERIA,LAGOS
To answer to the queries of the customers in an ethical and informative way.
To give appropriate and relevant information to the customers.
To maintain a position of trust and responsibility by keeping all customer business confidential.
To update any requests made by the customers into the system to complete the task.
Answer confidently or find appropriate solutions to customers' problems.
2010-2011 Customer Service Head
E-ALERT COMMUNICATION,ABUJA
Promote customer care.
Assist customers to resolve their queries.
To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
2007-2010 Customer service officer
Intercontinental Bank Plc,Makurdi,Benue State
Promote customer care.
Assist customers to resolve their queries.
To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
2006-2007 Customer Service Department (NYSC)
First Bank of Nigeria PLC, Otukpo, Benue State
Identify customer’s needs effectively and open new accounts accordingly.
Obtain management authorization to open current accounts.
Cross-sell products effectively.
Contact customers from the Maturity Advises Report for disposal instructions
Ensure that expunging entries are passed from Deposits Disposal Suspense Account.
Extra Skills Acquired
Proficient use of Microsoft Office Packages (Word, Excel, Customer Relationship management (CRM),Microsoft Project).
Personal Profile
Ability to learn fast on and off the job to produce results.
High ethical standard, integrity, and communication skills.
Positive attitude with strong preference for meaningful challenges.
Creative confidence with excellent interpersonal skills with ability to work effectively in team.
Languages
Proficient in English and Esan
Hobbies
Reading, Music and Travelling
References
MaryJane Oluchi Okorom
Online Shift Lead
MTN Nigeria Ltd
Lagos State
Prof. (Mrs) Sophia Ogwude
FederalUniversity Of Technology
Owerri, ImoState
Mrs. Juliet Osoimojiokhian
Central Bank Of Nigeria,
Abuja
080 xxx

Similar adverts

Show more ads >>>
₦150,000 - 200,000
Last seen 6 months ago
080 xxx
08080900642
Tell seller that you found ad on Jiji.ng
Please read safety tips
  • Applicant's CV should be carefully checked to make sure that it meets the requirements of the vacant position.