Job Description of a Front Desk Officer
Updated December 27, 2018
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When guests arrive at a hotel, one of the first people they encounter is the front desk officer or clerk. If you work in this role, your position as the first point of contact for guests is one of the most important in the entire building. The guests' check-in experience can color their entire stay, so it’s important that you are friendly, professional and customer-service oriented as you greet guests and get them settled in their rooms. A front desk clerk’s role is much more than just handing out room keys.
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Front Desk Job Description
The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. While many guests have reservations, some customers will be walk-ins