Archive: Travel Agency : Ticketing And Reservation Officer

Posted Oct 2      Kubwa, Abuja (FCT) State, Nigeria
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Company Name
Care Royal Planet Travel and Tours Ltd
Job Type
Full-time
Responsibilities
We need a female candidates with experience in booking, ticketing, reservation and customer care services.
The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
The ticketing and reservation officer will be reporting to Operations manager.
Receives calls from online customers and dealing with customer related issues and queries
Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
Ensures effective and efficient intra and interpersonal communication with the customers
Educates and enlightens customer on the new and existing products of the company
Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
Prepares and forwards daily sales report to the account department at every close of business.
Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
Provides a simple income and expenditure of the company at the end of every month
Follows up on every prospects and pending transaction on a daily basis
Informs travel agents in other locations of space reserved or available
Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
Assigns specified space to customers and maintains computerized inventory of passenger space available.
Determines whether space is available on travel dates requested by customer.
Handles customer inquiries with the ability to convert inquiries into sale
Performs other job functions as it will be assigned by your supervisor.
Requirements and Skills
Problem- solving skills.
Good customer service skills
Interpersonal skills
Very hospitable and courteous
Ability to handle customers' grievances without loosing the customers.
Willingness to work with a strong drive.
Ability to multi task with a strong drive for result.
Good written and communication skills.
Must be able to handle pressure and work with less supervision.
Strong persuasion and negotiation skills
Minimum Qualification Requirements
Interested candidate must be a female and must not be more than the age of 20. The candidate must have National Diploma or equivalent.
Candidate must have 1-2 year(s) experience in a notable and structured travel agency firm with experience in ticketing and reservation and in customer service.
Hausa speaking language is an added advantage.
Interested/qualified persons, kindly send your resume via email to: careroyalplanettravelandtours@gmail.com
Offer closes by 6pm 05/10/18
Minimum Experience
2 years

Ad details

Archive: Process all types of visa processing e.g US, Canada, UK, Schengen, Dubai, China, etc<br />Advising clients on travel arrangements, e.g. visas<br />Book reservation (hotel, flight, tour)<br />Filling of application form<br />Provide content for social media<br />Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company brochure<br />Keeping clients up to date with any changes<br />Dealing with complaints<br />Training and Knowledge<br />Coaching skills<br />Good written and oral English language skills<br />Good PC skills include Word, Excel, PowerPoint, Internet<br />Interested candidate must be a female and must not be more than the age of 20. The candidate must have National Diploma or equivalent.<br />Candidate must have 1-2 year(s) experience in a notable and structured travel agency firm with experience in ticketing and reservation and in customer service.<br />Hausa speaking language is an added advantage.<br />Interested/qualified persons, kindly send your resume via email to:<br />Offer closes by 6pm 05/10/18

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