Job Description. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
*Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Review insurance policy terms to determine whether a particular loss is covered by insurance.
*Check to ensure that appropriate changes were made to resolve customers' problems.
*Determine charges for services requested, collect deposits or payments, or arrange for billing.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Refer unresolved customer grievances to designated departments for further investigation.
*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
*Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
*Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
*Solicit sales of new or additional services or products.
*Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
*Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
*Order tests that could determine the causes of product malfunctions.
Mode of application . interested applicant should forward cv to HR soxidconsults @gmail.com