• Team Leader - Customer Operations (Supervisory

Team Leader - Customer Operations (Supervisory

Posted Sep 15
Isolo, Lagos State, Nigeria
0 views
more than 5 years
Customer Service Work Experience
₦150,000 - 200,000
Expected Salary
Full-time
Job Type
Employed
Employment Status
Male
Gender
Single
Marital Status
32
Age
B.Eng
Education
No
Still Studying
• Team player with good interpersonal skills and capability for increased productivity. • Good Management, coordination and establishment of projects. • Driven to learn fast and innovation of new ideas. • Ability to adapt quick to challenges and change of environment.
Skills
English and Igbo
Languages
Degree
Highest Qualification
- Back Office Agent - (Analyst, Contact Centre Operations).
• Knowledgeable of all reporting aspects, communications terminology and technology, and organizational procedures.
• Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
• Ensure compilation and prompt reporting on customer challenges.
• Resolves product or service Issues by clarifying the customer's complaint; determine the cause of the Issue; selecting and explaining the best solution to solve the Issue; Issue escalation as well as following up to ensure prompt resolution.
• Handling escalated calls, complaints, questions and queries as necessary using standard troubleshooting guide/applications, CRM systems and tools.
• Ensure prompt resolution of customer’s Complaints, provide feedback to customer.
• Liaise with relevant Vendors/Unit to ensure timely resolution of customer complaints.
• Recommends potential products or services to management by collecting customer’s information and analysing customer’s needs.
• Contributes to team effort by accomplishing related results as needed.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Supervisor, Contact Centre Operations
- Quality Assurance Unit (Secondment)
• I worked with the quality assurance unit for QA Evaluations using QA SOP for weekly evaluations as well as side-by-side evaluation, live call evaluations (audio and screen).
ESMCS Limited. - Customer Care Executive @ EMTS Limited Contact Center
₦150,000 - 200,000
Last seen Sep 15, 2019
08032466216
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