MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Manager, Fraud Investigation
Manage fraud and forensic investigations and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Internal Audit.
Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan.
Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework.
Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals.
Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
Prioritize high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.
Participate in the planning investigation/assessments into fraud risks.
Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.
Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary.
Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.
Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.
Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments in all operations.
Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team.
Developing and implementing action plans for detecting fraudulent activities in an organization.
They review investigation reports presented by fraud investigators to make appropriate adjustments and take key decisions effective for fraud resolution.
Collaborate with lawyers and law enforcement agents to develop and execute plans for the resolution of a fraud case
Gather, sort and analyze relevant documents, evidence and financial data to identify inconsistencies in an organization’s records.
Proffer professional recommendations to business establishments on techniques necessary for limiting risk of fraud.
Conduct negotiations and facilitate the process for recovery of lost resources.
Design and implement processes effective for the prevention or minimization of fraud risks.
Maintain records of all investigative operations and results of analysis.
Conduct research and attend educational programs to update professional knowledge.
Conduct and report on Fraud Investigation and Forensics outcomes.
Oversight and management of medium to high level fraud investigations.
Assist in Monthly and Quarterly stakeholder reporting.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Standard MTNN working conditions
Extended work hours
May be required to travel at short notice