My names are Osuntoki Eziafakaego Oge, a graduate of Delta state university Abraka.
As an accomplished customer experience professional,
My experience in other organizations have improved my excellent communication skills and passion of interacting with customers to a positive growth of the organization
With more than 7years experience in customer service. I am adept in customer satisfaction monitoring, customer loyalty, relationship and value management as well as leading organizational change [please refer to my resume for more information on achievements].
While my previous and current job experiences has developed my skill sets in this area [also includes child protection, setting up clients data , and keeping records accordingly .
I excel at;
• Setting up successful customer experience management framework
• Increasing customer loyalty through developing and implementing experience improvement initiatives
• Growing repeat business 10% or more by maximizing customer satisfaction
• Improving external customer experience ratings by 5% or more
• Improving customer satisfaction survey results up to 30 points
• Identifying non-customer friendly policies, processes and procedures
I am extremely interested in this organization if considered
Please review my attached CV. For more information do contact me .
Thank you for your time and consideration