• Responsible in resolving any sorts of dispute occurring on debit cards of customers, POS terminals, ATM, WEB, Mobile, and Internet banking other transactions consummated via other electronic channels. Provide quality service to Retail Card and Alternate channels customers by providing efficient, accurate and timely resolution to complaints. Develop and maintain relationships with officers of other Visa, MasterCard and settling companies ETRANZACT, INTERSWITCH, PAYD and NIBSS etc. to efficiently manage service issues and upload Gefu file for payment of settled transactions which involved other banks.
• Functional knowledge of minimizing fraud loss and chargeback rates by employing effective detection and prevention methods and ability to decipher actual claims from untruthful ones by using exceptional analytic skills
• Expert in the technical, conceptual and content development of sales. Proven ability to drive record-high operational and marketing campaign response rates and execute successful product launches. Respected builder and leader of customer-focused teams; instil a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies