Customer Service Supervisor Needed Urgently (Bsc Or Hnd)

Posted May 17      Ikeja, Lagos State, Nigeria
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Company Name
Paykobo Dot Com
Job Type
Full-time
Responsibilities
Supervises and coordinates activities of workers engaged in customer service activities.

Plans, prepares, and devises work schedules, according to budgets and workloads.

Observes and evaluates workers' performance.

Issues instructions and assigns duties to workers.

Trains and instructs employees.

Hires and discharges workers.

Communicates with other departments and management to resolve problems and expedite work.

Interprets and communicates work procedures and company policies to staff.

Helps workers in resolving problems and completing work.

Resolves complaints and answers questions of customers regarding services and procedures.

Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.

Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Makes recommendations to management concerning staff and improvement of procedures.

Plans and develops improved procedures.

Requisitions or purchases supplies.
Requirements and Skills
communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals

listening skills, to understand exactly what customers require
problem-solving skills

confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

motivational skills and an ability to supervise and lead a team of customer service assistants

creative thinking, to be able to come up with new ideas to improve customer service standards

an ability to work well under pressure

organisational and planning skills to develop customer service policies

good personal presentation, especially when working with customers face-to-face

a commitment to improve your own customer service skills on an ongoing basis.
Minimum Qualification Requirements
Bsc or Hnd
Minimum Experience
2 years

Ad details

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

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₦50,000 - 75,000
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