Customer Service Representative

Posted May 19      Ikeja, Lagos State, Nigeria
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Company Name
kings Consult
Job Type
Full-time
Responsibilities
To attend to all customer's enquiries and sell competitive products.Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.To deal with customers via telephone, Internet, e-mail and instant messaging.To offer sales advice on products to customersBuild and maintain effective customer relationshipTo strategically engage in active selling of products and close sales opportunitiesKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsFirst line interaction with customers.Ensure customer's request/ concerns are attended, documented, and reported to management.Create content and engaging ideas for online campaignsImprove customer service experience, create engaged customers and facilitate organic growth.Take ownership of customer’s issues and follow problems through to resolution.Set a clear goal and deploy strategies focused towards that missionMaintain an orderly workflow according to priorities.
Requirements and Skills
Experience developing social media strategic plans preferred.Experience implementing social media marketing strategies.Experience working with social media platforms with a focus on building brand awareness and online followings, creating demand for products/services and optimizing brand reputation through continuous communication to desired networks via social outlets including Facebook, Twitter, LinkedIn, YouTube and others, and blogging.Proficiency with Hubspot, HootSuite, Google Analytics, TweetMyJobs preferred.Must possess familiarity with social marketing metrics and key performance indicators.Excellent verbal and written communication skills in English

Competencies

Personal capabilities which are critical to the production of quality outputs are:

Working knowledge & real world experience in planning, managing & executing social media initiativesWorking knowledge of social media paid advertising campaignsKnowledge of social media legal guidelines.Sound knowledge of social media applicationsStrategic content creation & excellent writing skillsWillingness to monitor social activity and sometimes respond to community members outside of work hoursExcellent verbal/written communication skillsStrong work ethicGood Team PlayerExcellent Computer SkillsStrong analytical skills
Minimum Qualification Requirements
Completed Tertiary Education (, OND/HND/ Degree in any discipline )A high-performance academic track record (Added Advantage) Sand CVs to Sammyking231@gmail.
Minimum Experience
1 year

Ad details

Personal capabilities which are critical to the production of quality outputs are:
Ability to work unsupervised or with supervision is important.Good Looking,Presentable,Ability to read and writeAccuracy and attention to detailA dynamic person with excellent interpersonal and communication skillsAbility to use judgement and make decisionsEffective control of financial resourcesIs a role model for the teamGood interpersonal skillsAbility to use initiativePassion about web designTeam spiritedA Strong IT skill is a necessity.
Have you ever needed salary data to make informed career decisions? Introducing , a platform that crowdsources salary data in Nigeria and we will love your input. .Method of Application
Send your resume to [below for mail address ] or send details of self to 08 — show phone, Names, Sex, Age, location, Qualifications, Post applying for, Phone number, Email address. Qualified candidates will be notified via emails and text messages. Sammyking231@gmail.

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