Customer Care Representatives

Posted Mar 14      Ikeja, Lagos State, Nigeria
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Job Type
*Resolve customer complaints via phone, email, mail, or social media.
*Use telephones to reach out to customers and verify account information.
*Greet customers warmly and ascertain problem or reason for calling.
*Cancel or upgrade accounts.
*Assist with placement of orders, refunds, or exchanges
Requirements and Skills
*Must possess good interpersonal skills
*Must have good communication skills
*Must be Presentable
Minimum Qualification Requirements
*Minimum of OND
*Must Possess good team spirit
*Must be computer literate.
Minimum Experience
1 year

Ad details

Main Job Tasks and Responsibilities
*Deal directly with customers either by telephone, electronically or face to face
*Respond promptly to customer inquiries
*Handle and resolve customer complaints
*Obtain and evaluate all relevant information to handle product and service inquiries
*Provide pricing and delivery information
*Perform customer verification
*Set up new customer accounts
*Process orders, forms, applications and requests
*Organize workflow to meet customer time frames
*Direct requests and unresolved issues to the designated resource
*Manage customers' accounts
*Keep records of customer interactions and transactions
*Record details of inquiries, comments and complaints
*Record details of actions taken Maintain customer databases
*Manage administration

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