Field Service Technician

Posted Mar 5      Ikeja, Lagos State, Nigeria
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Job brief
We are looking for a self-starter Field Service Technician to
deliver the desired customer service experience. The goal
is to drive service success that improves customer
satisfaction, maximizes customer retention and increases
*Provide service and customer support during
field visits or dispatches
*Tie workflow to schedule
*Manage all on site installation, repair,
maintenance and test tasks
*Diagnose errors or technical problems and
determine proper solutions
*Produce timely and detailed service reports
*Document processes
*Operate vehicle in a safely manner and use field
automation systems
*Follow all company’s filed procedures and
*Cooperate with technical team and share
information across the organisation
*Comprehend customer requirements and make
appropriate recommendations/briefings
*Build positive relationships with customers
*Proven field service experience
*Ability to troubleshoot, test, repair and service
technical equipment
*English literacy
*Ability to work flexible shifts and to adapt to
changing work schedules
*Familiarity with mobile tools and applications
*Technical degree or certification
*BS degree will be a plus
*Minimum of HND
Interested applicants should forward copy of their CV to the human resource, hrm.elegantglobalventures or forward their names, post applying for, qualification, phone number to the phone number on the advert. Failure to comply with advice can cause disqualification of application. Only shortlisted applicants will contacted.

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