Bachelor of science in Pharmacology and Therapeutics
Fashion designing (beginner), Ms office and baking
Yes. English and Igbo language
I am a dedicated, hardworking individual who strives to meet up with expectations and follow set down rules. I believe that my working energy does not have limits as I am more productive when challenged and given a short time frame. My excellent personality makes it easy to build a healthy relationship with people around me and adapt easily to new working environment.
I am a positive minded individual, that is always willing to adapt, learn and grow. i take full responsibility of my duties. i am an individual that gives much preference to my reputation, than a temporary benefit
A capable and proven supervisor, who has extensive experience in mentoring and coaching;
thereby making the most effective use of call-centre staff and technology. with a background in
managing about 125 agents in a call centre team. effective with both face to face interaction and
online interactions; with proven drive to readily meet challenges ahead, by providing initiatives for
the attainment of overall organizational goals
An extremely hard working and friendly individual who enjoys communicating with others from different cultures and backgrounds, learning new things, setting up realistic goals and establishing the efficient techniques of achieving such goals. highly self-motivated and disciplined. enjoy ensuring the provision of exceptional customer service at all times
• Ability to work with minimum supervision.
• To work with existing instrument and staff
• To contribute the best of ability and quota in the bid to improve organization objective and achieve managerial targets and goals
I am an enthusiastic team player, approachable and a very accommodating person. Am also a skilled communicator with the ability to speak fluently and in the right diction.All of this is with the sole aim of moving an organization forward in my given task
Supervised the Multichoice Outbound retention contact center which led to more than 50% conversion rate.
Led and supervised the on-boarding and deploying of Lagos State Employment Trust Fund Contact Center.
Train and re-training of call center reps to improve quality and deliver CSAT (Customer Satisfaction) to achieve agreed SLA .
Develops call center metrics and SOP to improve business process
I am a fast learner, ardent listener, a good team player with top-notch communication skills.I demonstrated these skills at my previous capacities and produced positive results. For example; as an academic tutor during my service year, I achieved a 62% increase in the academic performance of the students under my tutelage