Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Job Duties and Responsibilities
• Improve customer service experience, create engaged customers and facilitate organic growth;
• Take ownership of customers issues and follow problems through to resolution;
• Set a clear mission and deploy strategies focused towards that mission;
• Develop service procedures, policies and standards;
• Keep accurate records and document customer service actions and discussions;
•Analyse statistics and compile accurate reports;
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
• Keep ahead of industry’s developments and apply best practices to areas of improvement;
• Control resources and utilise assets to achieve qualitative and quantitative targets;
• Adhere to and manage the approved budget;
• Maintain an orderly workflow according to priorities.
Job Skills and Responsibilities
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
Interested candidates should have;
•BS degree in Business Administration or related field
• Proven working experience as a customer service manager
PROCEDURE FOR APPLICATION:
Qualified Applicants should apply using any of the following procedures.
1 Send your CV and Cover Letter to soglobalinvestment @gmail.com
2 Send your name, contact number, qualifications and post applying for to the message box or the ADMIN’S Phone number displayed in this advert:08*********.
Only short-listed candidates would be contacted. NB: Only Kaduna resident must apply