Halogen Security Company is seeking to recruit a i-TAC Support Engineer for a client in the IT industry.
Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
Hands-on experience on Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails.
Follow up on unresolved complaint/ open tickets to closure.
Timely Escalation/feedback to relevant units.
Preparing Technical Reports
Job Type: Part-time,