Understand completely all company policies, procedures, standards, specifications, guidelines and training programs and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures in line with given guidelines.
Ensure staff compliance with the company policies, standards and procedures.
Ensure that all customers feel welcome and are given responsive, professional and courteous service at all times.
Ensure that the company’s mission and values are understood, embraced and complied with by all staff.
Responsible for the induction, training, development and coaching of all team members in accordance with the laid down standards and training schedule
Responsible for overall business performance of the restaurant through efficient operations, effective cost controls, scheduling labour, inventory and profit management
Ensures compliance to HACCP and Health and safety standards
Responsible for ensuring that all equipments, appliances and fittings are kept clean and in excellent working condition through regular personal inspection.
Responsible for the maintenance of equipment, fitting and facilities and ensures prompt repair in the event of any fault or breakdown.
Responsible for planning and organising local store marketing activities.
Achieve company objectives in sales targets, food costs, service, quality, appearance of restaurant and sanitation and cleanliness through continuous training of employees and creating a positive, productive working environment.
Arranging and organizing the rota, responsibilities for all staff by anticipated business activity and planning adequate cover for absence to ensure the smooth running of business operations.
Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.
Ensure that ALL inventory received and final product meet the required QUALITY standards.
Ensure that all food and products are consistently served according to the restaurant’s portioning and serving standards.
Responsible for minimizing wastage by ensuring the efficient use of resources (e.g. packaging, stationery, disposables, etc).
Responsible for ensuring that all required records (sales, inventory, food cost, stock, wastage etc) are properly updated on a daily basis or as and when required.
Providing daily and weekly sales, food cost and other management reports to Management.
Responsible for handling and resolving customer complaints