OTUYEMI AANU YASMINE
6,Sunday solola, Busan street, off Ewu Town, Oshodi, Lagos
Contact number ,
Dear Hiring Manager,
I am writing you in reference to the customer service representative position at your company. I read your job posting that appeared on Ngcareers. I understand that quality customer service is essential to a successful business and I take pride in filling that role. As you will note from the enclosed resume, I worked as an office manager at an institution and I have many skills that would aid me as a customer service representative for your company. On an average day, I work with over 70 customers, and am able to leave all of them happy with the service they’ve received. I enjoyed the frequent contact I had with customers and the role I played in solving their problems
Here are some of the responsibilities i’ve held over the year:
Handling a wide range of incoming calls
Replying to mails.
Holding face to face meetings with the visitors.
Responding appropriately to visitor’s questions and comments.
Build rapport, listen, clarify and manage conversational flow.
Screening calls and handling ‘waffles’ and’ insistent’ callers.
Assisting visitors in making a decision
Keeping accurate records of discussions or correspondence with visitors.
Undertaking general administrative duties like filing, photocopying and opening mail.
Locate resources for problem resolution and design best-option solutions.
Manage upset visitors, conflicts and challenging situations.
I am well versed in all the Microsoft Office suite applications. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and within a team and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
With proven experience providing customer service for several different companies and the knowledge gained from training as a HR , I am confident I will make an immediate contribution to your team. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Please feel free to contact me at or by email at firstname.lastname@example.org. Thank you for your consideration, and I look forward to hearing from you