1.Welcoming customers and visitors with a friendly and professional demeanor.
2.Answering phone calls, emails, and in-person inquiries promptly and courteously.
3.Providing detailed information about travel packages, tours, and services offered by the company.
4.Assisting customers in making bookings, reservations, and payments for travel arrangements.
5.Keeping track of customer appointments, schedules, and bookings to ensure accuracy and efficiency.
6.Handling customer complaints, concerns, and requests for changes to bookings in a timely and effective manner.
7.Maintaining a clean and organized front desk area, as well as managing office supplies and inventory.
8.Keeping up-to-date information.
9.Ensuring the confidentiality and security of customer information and payment details.